Pay as you go

Setting Up Card Payments

Hi there,I'm trying to set up recurring card payments to top up my phone (as you can save 10%), but every time I try the 'card authorisation' window that comes up doesn't actually work. I've had the same issue for months and I have tried different de...

Problems Activating a PAYG SIM

I bought a PAYG sim from WH Smith Yesterday,  When I tried to activate it online it said there as a problem with the serial number. I rang customer services 3 times and was told to restart my device and they would call me back. They didn't or couldn'...

Subscription sim arrived

My subscription sim pay as you go arrived, I’ve put it into my phone and followed the instruction and created an account. I’ve downloaded the ee app but there is no option to click on for “Packs”. I have text “all packs” to 150 had no luck. I’m unabl...

have the top up worked?

How do i topup first time by app

Restriction code ?

top up

i topped up my credit with 20£ but cant get a subscription pack with the money. when i check my balance my actual credit is 0£. how can i get the pack without having to pay for it again? 

Re: pack error

Hey, i'm also having the same problem. Put 15 on my SIM, tried calling, texting or anything and it's not workingIs there anyway to reactivate the phone sim online or would I need to go into an EE store to do it?

Re: Bought and activated pack - “you don’t have enough credit to make calls”

Hello I'm having the same issue right now, can't seem to call any other network lines except EE numbers