Change from pack £15 to lower

[luthfiniza]

Hi all,

I bought my EE card 2 years ago with £15 pack. I have been using this pack since then. Today I was trying to change it to £10 but it didn’t work. First, i was trying to change it from MyEE app but it showed error message. Then, I was trying to change it through text messages by texting PACK £10 but the reply said that they didn’t recognise it. Could you please advise me how to downgrade my subscription pack? Thank you

[Leanne_T]

Hi @luthfiniza 

Thanks for coming to the community 🙂

Can you text ALL PACKS to 150, does the £10 pack show available in the reply? 

When was the last time the SIM was used to make a chargeable call, text or the account was topped up? 

Leanne 🙂

[luthfiniza]

Yes it did. But when I type PACK10, the reply said:
Sorry I didn't recognise that. We have a new range of SIM Local packs to
pick from; a £15 Pack, giving you 15GB of data, UNL mins and UNL texts,
reply PACK15 a £20 Pack, giving you 30GB of data, UNL mins and UNL texts,
reply PACK20 or a £30 Pack, giving you 100GB of data, UNL mins and UNL
texts, reply PACK30

[Leanne_T]

Thanks for the quick reply @luthfiniza 

To get this looked into please call us on 150, our pay as you go guides can check the account and get the pack set up for you. 

Thanks 🙂

Leanne.

[XRaySpeX]

You have bought an EE SIM Local, usually purchased at airports & suchlike. These are not quite the same as the normal EE PAYG SIM purchased directly from EE. Their packs start from £15. So you can't buy a £10 pack.