19-05-2024 12:51 PM - edited 19-05-2024 12:53 PM
I've been trying to top up for the last few days but I'm getting this error:
Sorry, we cannot proceed entered invalid data.
19-05-2024 02:20 PM
Hi @tertye
Thanks for coming to the community.
How long ago did you last top up the account?
Is the SIM card still working for calls and texts?
Leanne 🙂
19-05-2024 02:24 PM
Last time was in March through DD. SIM is not working because there is no credit.
19-05-2024 02:30 PM
You don't pay PAYG by DD. You mean by bank card?
19-05-2024 02:35 PM
I had DD that I had to cancel, and now I'm trying to just top up but I can't because of that error 🤔
19-05-2024 03:06 PM
Thanks @tertye
If you give us a call on either 150 from an EE phone, or 07953 966 150 from any other phone and our mobile guides will get this looked into for you.
Leanne 🙂