Error when trying to top up

tertye
Investigator
Investigator

‎19-05-2024 12:51 PM - edited ‎19-05-2024 12:53 PM

I've been trying to top up for the last few days but I'm getting this error: 

Sorry, we cannot proceed entered invalid data.

 
I double check the data and I'm sure they are correct. Tried on a different browser, tried fast top up and tried with a different card (all UK cards) as well but with no joy. Any idea how to solve this?
 
Thanks everyone
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5 REPLIES 5
Leanne_T
EE Community Support Team

‎19-05-2024 02:20 PM

Hi @tertye 

Thanks for coming to the community. 

How long ago did you last top up the account? 

Is the SIM card still working for calls and texts? 

Leanne 🙂

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tertye
Investigator
Investigator
In response to Leanne_T

‎19-05-2024 02:24 PM

Last time was in March through DD. SIM is not working because there is no credit.

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XRaySpeX
EE Community Star
EE Community Star
In response to tertye

‎19-05-2024 02:30 PM

You don't pay PAYG by DD. You mean by bank card?

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tertye
Investigator
Investigator
In response to XRaySpeX

‎19-05-2024 02:35 PM

I had DD that I had to cancel, and now I'm trying to just top up but I can't because of that error 🤔

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Leanne_T
EE Community Support Team
In response to tertye

‎19-05-2024 03:06 PM

Thanks @tertye 

If you give us a call on either 150 from an EE phone, or 07953 966 150 from any other phone and our mobile guides will get this looked into for you. 

Leanne 🙂

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