Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Call Forwarding on Pay as You Go Sim

Will call forwarding work if using a Pay as You Go sim ? We have a fault on a business land line and BT can set up a transfer to a mobile. We then want to be able to use the mobile with a pay as you go sim to then forward calls to another number...

Resolved! how do i top up

Resolved! Cancelling a subscription

I wanted EE to save my payment details but I couldn’t see any way to buy a plan without a recurring payment. I’ve got the plan I want how do I terminate the recurring payment please does anyone know. New to EE.

Pay as you go and Contract conflicting.

I bought a contract phone after having a pay as you go sim. I was told I could put my pay as you go sim in the contract phone and my pay as you go subscription would stop itself. Well my pay as you go has ran out today and now my phone can’t use my c...

Pay as you go sim

I bought a £20 pay as you go 5g of data thinking it would last for 30 days but only lasted one day can anyone help

Resolved! Credit balance after leaving EE

Complaints about ontopup

Anyone know who I write to for a formal complaint about ontopup.com? Constantly fobbed off about an invalid vouchrr problem and they won't give me address of regulatory body or ombudsman to complain to

Stuck!!

Completely stuck, I'm out in France and had a sim card sent to me for when I return home this week. But i can't use the sim card in any way, because I am in France the helpline is barred, so i can't call to discuss. I can't log into my account becaus...

Re: I can't activate my current SIM card but there are £10

Hi I have bought a new sim card, I have put balance on it but it has no signal.How do I activate it?

No calls on mobile

After a phone call yesterday from one of ee operators who switched my mobile account to unlimited, my phone will now not ring out and also no-one can ring in. Nor even 150 for help. I need my phone sorted ASAP for business calls. HELP.