Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Topping up always seems impossible

I Put money in my ee account and it's not letting me buy a pack with it? Now can't top up as usual

Resolved! Need International Text Add-On: In the US and texting UK

I'm in the US for a few months and am an ee Pay-as-you-go customer. Is there an add-on for that allows me to text the UK from US without paying 60p each time? Can't locate one on your websiteThanks

Resolved! Can i use my credits to purchase a data pack?

Can i use my credits to purchase a data pack?I have 25pounds as my credits, i want to get a new pack by using my credits. So can i do that?

Resolved! How can l refund my 10 pound credit

Good afternoon, yesterday l top up my credit and l didn't know that l already pay for a 10 pound subscription pack.so l'm asking how can l refund my 10 pound from my top up credit?

Top up

My Top up didn't work, it took the money but didn't give credit

Re: How do I access online chat

hello,,I topped up my phone yesterday but It didn’t work.

I CAN PAY MY BILL FROM 34.37 whay

viewing usage history - more than one month

Hi,Im on monthly top up. In my usage history it only shows me one month, but underneath in the faqs it says "Usage history shows you details of what you've used your credit on over the past 60 days, including the Subscription Packs and add-ons you've...

Re: Online chat

Hlo

Subscription pack

I wanted to change my subscription to the 10£ packs but my card was charge before the previous pack ended . I would like a refund and change it to the 10£ subscription pack .