Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13579 Views
  • 7 replies
  • 9 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9385 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 38889 Views
  • 27 replies
  • 21 Helpful

Data only sim advice on PAYG

Hi, looking for advice. I want a data only sim to use on a mobile router whilst on holiday so i can access internet at all times, on a none recurring or cancellable basis. I look on amazon and can get 100gb for £30 but dont seem to be able to get tha...

Cannot buy data

I'm living outside of UK now. My account has 10£ on it however I'm unable to buy any packs or boost my account. Whenever I try to select a pack and top up from credit OR even with card, I get an error message. I do not want to call EE as I'm outside ...

Goreny by Visitor
  • 307 Views
  • 1 replies
  • 1 Helpful

Refund credit

I want to get a credit right now. My SIM was only available for a month, but I charged it without knowing, so I can't use the credit. How can i this?

Competitors offer more for the same amount

Hi! I was wondering if you could maybe reevaluate data on your PAYG monthly plans? Your competitors offer more for the same amount of money. For example with o2 you get 25 GB of data for 15 pounds. Frankly speaking I like EE and don’t want to leave, ...

Duke33 by Investigator
  • 304 Views
  • 5 replies
  • 0 Helpful

Wanting a refund PAYG

I send EE on 150STOP PACK than the next day ( which is today )Got money draw out for a pack that I has ask to stop

AntGamer1 by Investigator
  • 280 Views
  • 1 replies
  • 1 Helpful

Data has not renewed

Hello,I'm registered on a £10 subscription pack with direct card payments, and it was meant to renew today. My money has left my bank account, but my data and minutes have not been renewed. Please help?Thanks

rxpk by Explorer
  • 273 Views
  • 3 replies
  • 0 Helpful

PAYG SIM - Owned by another account holder

Good afternoon. I was given this PAYG sim around 7 years ago and have put money on it monthly. I am told I cannot register this number numerous times but I cant remember who gave me it [I have an idea who but the help centre wont entertain this with ...

Jaytin by Investigator
  • 376 Views
  • 9 replies
  • 3 Helpful

Add on

I had about 6 gb from add ons, where have they gone? Its now saying I only have the 2 gb from my pack