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A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 905 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1280 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25339 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13589 Views
  • 0 replies
  • 6 Helpful

Resolved! Renew

How do I use my credit iv just top up with an is now on my phone on my account aswell how do I use that to get my pack again 

7 day pack not renewed

Just came back from a 6 week holiday and noticed my 7 day pack hasn't renewed since late Nov / early Dec 23 as  data, phone, SMS are all zero. The account still has nearly £14 in credit so the issue isn't related to insufficient credit on the account...

sohanp by • Contributor
  • 489 Views
  • 7 replies
  • 2 Helpful

Subscription packs

Hi, I’ve just bought this sim and added £15 to the account. I want to turn this into the £15 subscription pack but everything I try doesn’t work. It’s telling me that I can use the credit to turn it into the data, minutes and texts but I go to and it...

£5 pack data boosts

I set up my son on the £5 pack on June 2023, paying by direct card payment each month. I’m sure when I took out this pack that it said it would accumulate data boosts, (upto a maximum of 6 )every time I bought 3 packs. Since October I’ve been raising...

karenry by • Visitor
  • 4667 Views
  • 1 replies
  • 0 Helpful

Debit card authorization

Good afternoon, I have a problem topping up my account. It's probably a debit card authorization error - I had the same problem before. is it possible to contact with customer services via chat online?

Pat0410 by • Investigator
  • 441 Views
  • 8 replies
  • 0 Helpful

Recarga

Coloquei 10£ no meu celular não chegou internet, coloquei mas 10£ nada de internet até agora.

Order a SIM card abroad

I like to order a SIM card for my phone to use when in the UK and using Pay as You Go. Only they deliver only to a UK address? or can it also be ordered for a address outside the UK? Costermserives is unreachable by an error as I called. 

Mike_NL by • Explorer
  • 1268 Views
  • 3 replies
  • 0 Helpful
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