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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
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  • 9 replies
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What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
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Resolved! Top up

Hi there;May I top up my credit with virtual master or visa card?

Resolved! direct card payment Pay as you go.

I have a £5  monthly pack by direct card payment , 10% dicount should be £4.50, why are they taking £5? I have phoned put on hold while she check it out after 30mins was cut off.Thank youIan.

Ian92 by • Contributor
  • 398 Views
  • 4 replies
  • 1 Helpful

Re: SIM CARD

I also had this problem as it said my new number wasn't a real number and then it kept saying error. Then I was told to top it up by an advisor then I was told to purchase the subscription separately. Then was told to sort out the PAC number transfer...

Hmac1 by • Contributor
  • 472 Views
  • 9 replies
  • 0 Helpful

Urgent

Hi, I had topup my account with 30£. I want a pack30 . But when I choose it they again asking the card details. 

Refund

Two days ago I tried to make a pay as you go through the app, I was charged £15 from my bank account but I never received the benefits. I would like it done or refunded

Data

Why I pay for 15£ than my data doesn’t work 

PAYG SIM from Argos

Bought the above 50Gb. Received a text saying that an extra 50Gb had been added for free. My account now says I've used 50Gb and there's nothing left. Something isn't right.

KMB2 by • Visitor
  • 310 Views
  • 1 replies
  • 0 Helpful
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