Cannot pay for subscription pack

[T3R1]

 

I have an EE dongle with a phone number registered in my EE app. I cannot purchase a subscription pack for this either by app or through the website. I get the attached error.

Ive been using  this dongle for 2 years with no issues.

Both cards I have tried to use are valid and have funds - one card I even authorised via my banking app and I still get this error? 

I used to be able to live chat but this function seems no longer available.

very frustrating. 

[XRaySpeX]

@T3R1 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

There's never been Live Chat for PAYG.

[T3R1]

If I top Up my credit, how do I use my credit to pay for a bundle?

I used the live chat several times last year?

[XRaySpeX]

Text ALL PACKS to 150 & choose a pack.

[T3R1]

I don’t have an EE phone, only a wifi dongle

[XRaySpeX]

Do you really need a pack? Mobile routers can't make calls & are rarely used to send texts.

If it's just data you're after, Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

[T3R1]

Thank you but it won’t accept any of my payment methods!

[Katie_B]

Hi @T3R1. 

When was the last time you Topped Up?

Katie