Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pay as you go roaming data

I have a pay as you go plan and travelling to Turkey. I cannot get a Travel Data Pass and my roaming doesn't seem to work

Some free boosts show as pending

I have a very large number of free boosts. Some of them are showing as active, but a large number (over 2gb) are shown as pending. I phoned last week, but the person I spoke to didn't really know what to do, he checked with his colleague and neithe...

Bills

Can someone please tell me how to find my bill on the app.

Switching from pay monthly to pay as you go from abroad.

My pay monthly contract has ended, I am living abroad and it will cost me £2.35 a minute to call ee to arrange a switch from pay monthly to pay as you go. Does anyone know if it is possible to make this switch online? Thanks

New to EE

Hey everyone, just ordered an EE SIM and was looking at the 10.00 pay as go deal, does anyone know when the free extra data ends??? What's the signal like??

Resolved! Subscription Pack Upgrade

Hey guys, I'm currently having subscription pack for £15 which incl 15gb internet and minutes plus text unlimited, the speed is also unlimited..I was wondering if I switch to subscription pack £15 for 25gb it's new one will my speed then be limited t...

Resolved! Puk code

Hi how do I get puk code?

Can’t call in the UK and customer services

Hello all,I am outside of the Uk in the EU and have kept my UK number and topped up /made calls to the Uk regularly. Now if I try to call someone in the UK or EE customer services on any of the numbers found on the internet, it doesn’t seem to work a...

Cancelling pack from abroad

I left the UK back in June for several months and believed I'd stopped the renewal on my subscription pack... but I've just discovered it didn't go through and EE has drained the UK account I used at the time (so the last withdrawal didn't occur!).I'...

Resolved! Content lock

How to turn content lock off