expired

Rob-D2
Explorer

‎30-05-2024 04:53 PM

My sim expired earlier today. do I have to buy another or is there a way to pay it?

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎30-05-2024 04:55 PM

@Rob-D2   Are you on contract?  If you are your contract doesn’t end at the minimum term date it changes to a 30 day rolling contract until you upgrade or terminate that contract.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Rob-D2
Explorer
In response to Chris_B

‎30-05-2024 05:03 PM

Hello Chris_B

I don't think it's on a contract, I bought it from a vending machine at Heathrow.

Stupidly, I forgot to top it up in time and now it's not connected.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Rob-D2

‎30-05-2024 05:07 PM - edited ‎30-05-2024 05:08 PM

@Rob-D2 : Just your pack must have expired, not the whole SIM. All you need do is top it up & buy the pack again.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP