Hi, just a reminder that you need to make a chargeable call/text or use data oth

[Brucewinship]

I have received this text whilst abroad for a few months. How can I resolve this problem as i don't want to loose my number? 

Hi, just a reminder that you need to make a chargeable call/text or use data otherwise you may lose your number and any available credit. To check your balance text BA to 150.

[XRaySpeX · Accepted solution]

@Brucewinship : Within every 179 days You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Chris_B]

@Brucewinship   You’ve been told how to resolve it via the text message. 

[ascott18]

I also received this message today, but I have topped up within the last 179 days, so does anybody know why I have this message? I have been on this pay-as-go plan for years with no probs.

[Katie_B]

Hello @ascott18. 

When was the last time you topped up or made a chargeable call/text?

Katie

[ascott18]

Hi Katie_B,  topped up 8th May, I get texts from ee every month before and after they take  the money for the monthly (£5) pack, current bal. is £33 (i'm not a big user!).

[Katie_B]

Thanks for confirming @ascott18. 

In this case, I am not sure as to why you would be receiving these alerts. 

I'd recommend giving us a call so our customer care team can check your account. 

Katie

[ascott18]

Hi Katie, I'd agree, think there may be a problem here, whats the best number to contact the customer care team.

[Katie_B]

I'd recommend calling 150 from your EE handset @ascott18. 

Alternatively, the team can be contacted on 07953 966 150 from any landline or provider. 

Please be sure to keep us updated,

Katie 🙂

[ascott18]

Ok Katie, I will.

Thanks.