Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 307 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 463 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 23392 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12997 Views
  • 0 replies
  • 6 Helpful

Resolved! I've topped up but I can't buy any add ons....

I've topped up today as apparently I have used 6.5GB in 2 weeks whilst working from home on wifi. Topped up £15 to buy an add on, but it's showing nothing available on the app or website. No live chat available which is what I've used before.  Any id...

Claremc by Investigator
  • 475 Views
  • 5 replies
  • 2 Helpful

Resolved! How do i set up automatic payments

I have a pay as you go sim with a monthly pack, I want to set up card payments so it gets renewed automatically every month. I've searched on the help on the website which says to use the app to manage it.Ive linked my number to my ee app account yet...

Vertebra by Visitor
  • 533 Views
  • 1 replies
  • 0 Helpful

Top up

I have topped up my balance for the payment of December so that it pay the fee for December but the system fails in registering there altough it shows that the money has been topped up

Ahmed95 by Visitor
  • 348 Views
  • 2 replies
  • 2 Helpful

Resolved! subsription packs change and effect

Hello to all. Some clear help please and may I be as bold as to say relevant answers only .Here goesI have VIP pack  £15         6 Gig , unlimited txt , 1500 mins , for a very long time so carries large number of BOOSTS   ie                          ...

dyw1 by Explorer
  • 451 Views
  • 3 replies
  • 2 Helpful

150 Pack not working

 I have asked multiple times for a pack in messages with 150 just to be somehow ignored? the first time i had just thought it worked straight away which then caused me to be sending texts that costed straight from my credit and had to top up once aga...

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byliea by Explorer
  • 440 Views
  • 2 replies
  • 0 Helpful

Topup

I'm trying to top up my wife's PAYG phone, which is on my account.  I had to add a new card as the previous two were out of date.  But when I came to payment I gotI've tried this several times, always this same result, no topup takes place and it doe...

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Ian96 by Investigator
  • 412 Views
  • 4 replies
  • 0 Helpful

Resolved! Message warning saying running out of texts

I have recently had polite EE text messages telling me that I'm running out of texts, and would I like to buy an add-on pack. It was a bit of a surprise to receive this warning as I had saved up numerous reserve texts, courtesy to successive boosts. ...

Marko15 by Explorer
  • 1906 Views
  • 4 replies
  • 1 Helpful

Resolved! Data

Hi. I had 22gb left over as I do pay as you go, and I was told that in order to use the rest of the 22gb I would have to purchase another pack, to get it added onto, so I did so immediately. After purchasing the pack the 22gb left over disappeared an...

Maichai by Visitor
  • 348 Views
  • 2 replies
  • 3 Helpful