Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 567 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 763 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 24124 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13218 Views
  • 0 replies
  • 6 Helpful

Top up used different pack

Bought £15 top up as my £15 50gbs subscription pack ran out and it bought a £15 8gbs pack automatically I need the data for navigation for my job 8gbs does not cut it there was a few issues with my pack on first day I got it which I sorted in store c...

Wrong topup number

I have two PAYG lines. When I use the mobile app (Android) and try to top up my second line (selected from the drop down list), the app takes me to the top up payment page (via web browser) with details of my first line instead!Because of this, I hav...

Number is banned. Help please.

Hi,I switched from monthly plan to PAYG a couple of months ago after 8 years of paying monthly plans. As soon as the PAYG was activated I have not been able to make or receive calls, send texts, use phone data. However, I can receive texts.Each time ...

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Usage abroad

I have moved to Australia and tried to keep my number by swapping my contract to a pay as you go and now it won't seem to work. What is wrong? I can't even call 150 for help!

Katie281 by Visitor
  • 370 Views
  • 3 replies
  • 4 Helpful

Lost data rollover

So last night (23.58) I topped up my credit for my £20 subscription pack, for the past several months the data has rolled over and I had around 45gb left over from the last pack to renew today. However my pack did not automatically renew like normal ...

How to get billing info for the past 12 months

I need to make some expenses claims, and I generate a PDF showing the payments I've made for the past 12 months. Unfortunately the best I could manage was a web page showing my top-up-history that only goes back 90 days.https://ee.co.uk/bills-payment...

EE PAYG Website

I have a MYEE account which has several PAYG phones attached to it.  When I try to top up any of the numbers/phones it constantly swaps to another phone/number which has caused a fair amount of unnecessary expense and a great deal of frustration.  Am...

Max83 by Explorer
  • 579 Views
  • 5 replies
  • 3 Helpful

3G switch off - Sim required?

Hi.  My mum is an EE customer on a phone that  isn’t supported by 4G/5G and is currently on a pay as you go plan with EE.  She has just upgraded her phone so she can continue to use data on 4G.  Does she need to purchase a new SIM only plan from EE o...

Betzy by Visitor
  • 533 Views
  • 3 replies
  • 3 Helpful