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Why can't I top up my SIM bill?

Mor4
Visitor

‎02-06-2024 04:48 AM

I have a SIM and I'm trying to fill an 8GB package and won't let me even though I have money in my account, I'd love if someone could help me:) 

0 Helpful
2 REPLIES 2
Christopher_G
EE Community Support Team

‎02-06-2024 08:14 AM

Hi @Mor4 

Welcome to the community.

Is it a pay as you go SIM or pay monthly contract? If it's a pay as you go, does your account have credit, or is it that you're trying to top up?

Chris

XRaySpeX
EE Community Star
EE Community Star

‎02-06-2024 05:27 PM

@Mor4 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Have you tried texting PACK10 to 150 to buy the £10 8GB pack from your credit?

If you think I helped please feel free to hit the "Thumbs Up" button below.

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