Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Refund

Hello,The last time I was in the Uk I got a data plan and paid with my card. I don’t remember opting for a recurring payment. I traveled back to my country and a few days later I get a debit on my card for £15 credit. I tried calling customer care bu...

Resolved! Buy an internet package

Credit

Checking my credit on 8/11/2023 says it was £10.03 with the renewal on the 9/11/2023. But i just looked at my credit and £10 has been taken, with no renewal of my pack. Where has my credit gone.

Resolved! EE data not working

Hi there I have recently bought a 15 pound data top up for my new EE sim. It started working abit in the beginning but now it has stopped I tryed texting 150 and sending AL but all I get as a response is that you current balance as of today is £15.00...

Top up

Hi folks, topped my mobile up with card and was to to speak to someone to verify it go through call got disconnected and didn't get the top up but money was taken? How do I fix this?

EE blocking my additional payer authentication when topping up

Hello, I have a pay-as-you-go sim card, and I usually purchase an EE pack that auto-renews each month. EE stopped auto-renewing my pack, so I went into my account to purchase the pack and start auto-renewing the top-ups again. This was fine until I p...

Resolved! Re: Phone call from EE

Hello! I have just received a phone call from this number 01915161645 the person claimed that he is from EE sales and wanted to ask me about my pack. Then, I told him the pack I bought and what it includes and he said okay one of my colleagues will c...

Cant buy a pack

Hello, ive been unable to buy a 10 pound pack even though i have enough credit on my account. Ive been going through the app and online trying to buy it every time. When i select the pack i choose to pack by top-up and i get a PREPAID PACKS ERROR and...

Sim only wont link to account

Tried linking my pay as you go sim to my ee account and it says try again later every time. I need to add my details to top up but can’t even link it….

free data boosts taken from me randomly

i have had my ee account for many years and have earned just short of 15gb extra which is great! however, this whole month i have been randomly getting messages that say “Hi from EE. You've used all your data for Free data boost which renews on . To ...