Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Free boost

Why have my Free boosts been stopped. I have not channed between packs and according to EE terms I can't understand why.

I topped up but there's no service

I topped up my phone yesterday so it would automatically renew as usual, however, for some reason, it is not working and has not renewed. Why? My account is asking me to top up even though my account shows that I have credit. Why didn't the automatic...

Resolved! £15 sim bought online but £15 not credited to phone number

Bought a £15 sim online and received through post. Been waiting 2 days now since activating and linking to an account but still no credit recieved. AL to 150 says I have £0.00 credit.just wondering when the credit will be applied to the phone number....

Can't top up - payment verification blocked

When I get to the 'Pay for Pack' stage, under 'Additional payer authentication required to complete your payment', There is a note saying content blocked, and I therefore cannot proceed to pay. My Adblocker is disabled. This has been an ongoing issu...

Refund

Hi I online £20 balance son card but no come in my sim please refund me

PAYG E-Voucher

I've got a friend to bring a SIM & E-Voucher out to Spain for me to use in my phone. I've set up the phone but can't find any way of uploading the E Voucher credit. The website says to phone the Voucher Code to 360 but that doesn't work, the App does...

Resolved! I cannot send text messages from outside the UK, but I can receive them.

I cannot send text messages from outside the UK, but I can receive them.

Resolved! How do I change my bank card details to top up on PAYG?

Need to add a new bank card to PAYG -how? Thanks

DEDUCTION

Hello,I ran out of data earlier today,only to top up £30 to change my plan and 5 Gb adds on was automatically purchased for me . My EE number is +************** [Mod edit: Please do not share personal details as your posts are visible to the public. ...

Unable to buy

I'm currently out of UK and had to change my smartphone, so I had to install WhatsApp and now I can't receive the 6 digits code to go on with the installation. I've topped up 10 in credits and want to use it to buy an add on, but neither the EE app n...