Does your SIM card expire?

[Desouzap]

I'm traveling again to UK after 22 months. I have an EE SIM that I've used for pay as you go. Will only be in UK for 9 days and would like to add/top-up existing SIM. However, when it asks for the SIM phone number, I'm getting an error in the app. Any help is appreciated thanks! 

[XRaySpeX · Accepted solution]

@Desouzap : PAYG SIMs do! Looks like your PAYG SIM has gone into hibernation & then lost completely due to lack of use..

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely incl. any credit.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Desouzap]

Appreciate this info! Thank you

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.