27-05-2024 09:52 PM
Hi
I just recently topped up online for my EE number as it's pay as you go, but i have'nt used this number in over a year. Despite topping up i am unable to send texts but I'm still able to receive messages. How do i fix this problem?
Thanks
Solved! See the answer below or view the solution in context.
27-05-2024 10:35 PM
You can't! Looks like your PAYG SIM has gone into hibernation & then lost completely due to lack of use..
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely incl. any credit.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
27-05-2024 10:35 PM
You can't! Looks like your PAYG SIM has gone into hibernation & then lost completely due to lack of use..
EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely incl. any credit.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.