How can l refund my 10 pound credit

[rcath557]

Good afternoon, yesterday l top up my credit  and l didn't  know that  l already  pay for a 10 pound  subscription pack.so l'm  asking how can l refund my 10 pound  from my top up credit?

[Chris_B · Accepted solution]

@rcath557    You can’t have PAYG credit refunded,   You can use this for your next pack.  

[ha59singh_singh]

pls refund my payment 

[James_B]

Welcome to the EE Community, @ha59singh_singh 🙂

What type of payment are you awaiting a refund for?

What was the reason for the refund?

James

[SeanForNow]

Hello James 

Just wondering if u can actually refund ee credit because I told №150 to stop my pack and it said it did then when I entered my new ee voucher code it immediately took my £15 credit even after I told it to stop the pack. 

So Yeah I was just wondering. Fine if not but yeah

Thank you.

[Leanne_T]

Hi @SeanForNow 

If you give us a call on 150 our pay as you go guides will get this looked into for you 🙂

Leanne.