Unable to purchase a subscription pack

[ophedelia]

I am experiencing the same issue.

How can I purchase a subscription pack now?

[Katie_B]

Hello @ophedelia.

Have you been able to try another browser?

Could you confirm if you are using a VPN?

Are you able to try topping up with another card?

Katie

[ophedelia]

Hi Katie,

I tried Firefox and Safari and nothing was shown under the "additional payer..." text.

I didn't use a VPN and I am trying to repurchase a subscription/plan for my PAYG account since I was away for two months.

What would you suggest?

Thanks!

[Katie_B]

Thanks for confirming @ophedelia. 

When was the last time you used your SIM for any chargeable activity?

Katie

[ophedelia]

Hi Katie,

I have been using auto payment for my PAYE subscription until April 2024 because I did not have enough credit. I would like to resume the monthly PAYE subscription with auto payment, but it's not successful.

Thanks.

[Katie_B]

If you continue to see this error please get in touch with our customer care team @ophedelia. 

The team have account access and will be able to set this up for you. 

Katie