How do I activate subscription pack?

[Patmac176]

I have the same issue. How do I activate the pack?

[James_B]

Hi @Patmac176,

Welcome to the EE Community. 🙂

Is this a brand new SIM card? If you paid for your pack at the point of purchase, the pack should activate automatically when you first use the SIM.

James

[Patmac176]

No it doesn't. I changed the number using a PAC code but I still can't use the sim. It shows no data, calls or texts credit

[XRaySpeX]

@Patmac176 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[James_B]

Did you pay for the pack when you purchased the SIM, @Patmac176?

Does your phone show it is connected to the EE network?

Can you receive calls?

James

[Patmac176]

It says my current balance is 0.00

[James_B]

Did you pay for a pack when you placed your order, or was it a free SIM, @Patmac176?

Does your phone display an EE signal in the status bar?

Can you receive calls?

James

[XRaySpeX]

Is that all it says?

[Patmac176]

Yes I paid £15 for 25gb, unlimited texts and calls. I see no logo, but in settings/mobile networks/access point names it says it's on EE

[Patmac176]

Yes I can recieve calls