can't buy adds-on roaming data

HL0518
Investigator
Investigator

‎17-05-2024 04:10 PM

I'm trying to purchase a European roaming package, but the page keeps showing an error and I can't purchase it.

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎17-05-2024 04:16 PM

Show us the page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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HL0518
Investigator
Investigator
In response to XRaySpeX

‎17-05-2024 04:41 PM

截屏2024-05-17 16.39.34.png截屏2024-05-17 16.40.32.png

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XRaySpeX
EE Community Star
EE Community Star
In response to HL0518

‎17-05-2024 05:04 PM - edited ‎17-05-2024 05:04 PM

Are you on contract or PAYG?

What country are you trying to look up?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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HL0518
Investigator
Investigator
In response to XRaySpeX

‎17-05-2024 05:12 PM

I am on a £10 monthly subscription package and pay manually each month. I want to purchase a European roaming package, 10 pounds for a 7-day add-on package, to make it easier for me to start using it in France the day after tomorrow.

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XRaySpeX
EE Community Star
EE Community Star
In response to HL0518

‎17-05-2024 05:19 PM

@HL0518 : You actually pay 30-daily.

Have you tried texting ROAMEU7D to 150? Otherwise you'll need to wait until you are invited to on arrival.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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HL0518
Investigator
Investigator
In response to XRaySpeX

‎17-05-2024 05:24 PM

Actually, I wasn't able to purchase on my last journey because the page no longer opens. I also tried sending a message to 150 based on the invitation of the text message but the sending also failed and the message was not sent, nothing to do with the signal.

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James_B
EE Community Manager
EE Community Manager
In response to HL0518

‎17-05-2024 06:50 PM

Hi @HL0518,

I'd recommend contacting Customer Care on 150 so a member of the team can take a quick look at your account.

If you're on an old legacy plan, you may not be eligible for the add-on.

They'll be happy to help.

James