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A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2503 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4263 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15512 Views
  • 0 replies
  • 6 Helpful

Resolved! Sim only

Looking to get a pay as you go sim card for daughter, there's a £10 deal that lasts 30 days, if there's money left after 30 days what happens to that credit?! It has 500 minutes,  unlimited texts so I don't imagine she will use any of the credit.... ...

SalWool by • Visitor
  • 548 Views
  • 1 replies
  • 1 Helpful

No credit

Not sure why I’m getting the phone prompt recording here in England “it looks like you don’t have enough credit to make this call “when I have 21 GB left to use that I can see on my EE account !it is my first time using EE and I bought the 15 £ …25 G...

PAYG - Checking charges

Can anyone tell me if there is a way to check that the deductions from my PAYG credit are correct?Normally it's just £1 every week to renew my pack, but occasionally I see odd, additional amounts have been taken and I cannot seem to find out why. I h...

martin264 by • Investigator
  • 1223 Views
  • 10 replies
  • 4 Helpful

Resolved! Blocked account

How can I unblock my account? I am not in the UK (in China) and can not phone the number given.I need to speak/explain the issue to an online representative.Is there any way to do this?

dathers by • Investigator
  • 642 Views
  • 5 replies
  • 3 Helpful

EE data SIM expiry / hibernation

Hi,I've just got myself a free EE data SIM for occasional use in a 4G wifi router and I wondered how often I need to connect it to the EE network for it not to expire / hibernate? I can't find this information online. Thanks in anticipation...

geojay23 by • Visitor
  • 2389 Views
  • 3 replies
  • 3 Helpful

Wh

Read moreWhy can't I pay for a top up Why is it keep being unsuccessful Why can't I pay for a top up Why is it keep being unsuccessful 

My ATM card block

My ATM card block so I change Card detail ane I add my friend ATM card for 1 month . 

Subscription pack not working

Hi. I ordered a sim car online, chose subscription pack and came with my number. Number has been transfered, money for subscription pack has been taken but it wont let me call and says that I don’t have a subscription pack.

Nik66 by • Explorer
  • 537 Views
  • 3 replies
  • 1 Helpful
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