Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New Sim Only sim not working as expected

Hiya, I ordered a sim only sim and signed up for a £15 monthly subscription. The sim arrived and after inserting it into the phone I received a text saying 'Welcome to EE. Thanks for buying a £15 pack.'Now I can receive texts somehow but i cannot rin...

Credit topup for call abroad

I want to call abroad but can't topup

I have 15 pounds credit but can't buy subscription

hi i have top up 15 pounds, but always failed to buy subscription on EE website, and can't make call to 150, what should i do? i wanna buy a plan, if not, how can i refund the credits?

Re: Top up credit to convert to Data Pack

Basically I am on 30 days subscription plan but my minute & is finished b4 the due subscription date,but I have bought 10 top up how can I convert this my plan pls

Resolved! Re activate my ee number No reception so can’t call

How do I reactivate my ee number ! No reception

Recently bought a Sim card on PAYG . How do I set -up payments?

while dialing 150, it says no credit left and i am not able to top up

Hey,I recently switch on my phone after 2 months and my EE number is not able to receive any text or call, While dialing any number, it says i dont have enough credit for this call, I am not even able to dial 150, it says the same thing.I tried to to...

Re: Credit issue

I topped up my ee sim card by £10 it took the credit for a subscription pack I don't need or want a subscription pack I never asked for the pack so please would you kindly help me out here and take the pack off and refund me the £10 credit please thi...

Resolved! Can't access internet over mobile data

I have a pay as you go contract and a Moto g6 phone. Connecting to WiFi is fine but I have tried everything to use the internet over mobile data including buying a 2.0 GB data add on but nothing has worked. I cannot get mobile data to work at all.

Resolved! Changing from PAYG to contract

I have tried using the link previously posted to look into changing from PAYG to contract but the link does not work.I have also messaged SWITCH to 150 to get a discount code, as per the app stated to do, but this does not work either.How do I change...