Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

My top up is not active

I top up online buying it online but its not activated

Re: Why not activating pakage

My 20packs is not active

Stop securing payment for Top up credit

How do I stop a recurring monthly payment (its going straight to credit) but maintain the monthly subscription for my pay as you go sim? Thanks

I tried to top up but ordered a sim

I accidentally ordered a sim cause I thought I was topping up my pay as you go but I really need the top up will ee transfer it to the sim that I’m cut using

Resolved! Help this is making me lose my mind

My phone recently started to play up and will not let me recive calls or messages, I don't know if this is to do with the phone or the sim card, I tried to top up to see if that's the issue but I won't even let me send a message also whenever someone...

Topped up an inactive EE SIM

Hi, I live abroad and visit the UK occassionally. When I came here last Friday, I was not aware that my EE SIM has been deregistered because it was inactive. I topped up my account from a third party website and got acknowledgement from EE on my emai...

Mobile data not working

Please help. I paid £5 pound top up and am on 4 GB of data but I can never use the internet on mobile data I can only use the phone call. On safari the blue bar shows up to say it’s loading but it never loads. My data usage is low I think because I d...

I have £35 credit in my phone, I topped up £10 5 days ago, and I've not been abl

I have £35 credit in my phone, I topped up £10 5 days ago, and I've not been able to phone or text, So I came online to sort it out and EE are asking for another £10. I haven't used my mobile since January and there has always been at least £15 on my...

Top up previous contract mob

I have a phone it was on contract but now cancelled. I was told I could put data on it by top up either online or voucher. I did it online but no data even though it took my payment? Am I missing something?

Free boost

Why have my Free boosts been stopped. I have not channed between packs and according to EE terms I can't understand why.