Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! CAN I CHANGE TO PAYG AND KEEP THE SAME NUMBER

I'm in the US, and my monthly contract phone has been cancelled by myself. Is there a way I can change over to PAYG for visits back to the UK keeping the same number?

Resolved! Travelling to Europe

I have pay as you go sim, how to activate roaming while travelling to Europe to france and italy specifically. Cant find how to topup, looking for any help around this

Pay as you go

Hi, I'm new to EE and am getting very confused with the app and website. I've signed up to a Pay as you go SIM and transferred my number from my previous phone. I cannot access my voicemail as it says I don't have enough credit (even though I've just...

Resolved! I've already paid, but my current balance is £0.00

Hi, I got a new PAYG sim card today.So I put in to my phone, but there's no any balance. I've paid £29.99 for 125GB data and Unlimited call and text.They always said 'Your current balance as of today 23:37 is £0.00.' when I send 'BALANCE' to 150.I ne...

Subscription pack not renewing

We have two numbers on one account and one number hasnt renewed but its only letting me top up the other number

Transaction accepted 10 pounds but failure with charging SIM card

Hi, I am writing this message because there was no option to call on 0800 956 6042, cuz all workers are busy. I've received an sms message. I should give more information to finish the order, but my bank has accepted the transfer. I don't kno...

missing credit

i have just joined ee pay as you go i topped up £10 yet it will not let me do anything when i try and make a call it says i need to topup

Resolved! I purchased the wrong pack

Can I refund a pack I brought to purchase a smaller pack

Unable to send/receive any calls or texts while in Pakistan

Hi guys, i'm a payg costumer and currently in Pakistan. EE has blocked my calls and texts both incoming & outgoing, can't even call helpline. Don't know what to do. Can EE please unblock my number??

I received a text message from you today giving me 24 hours to make call

I received a text from ee today that you are looking to cut my phone number off and was only given 24 hours to make a call which I tried. I only top up my account and few weeks ago as I am abroad and wish to keep my number as I use it for my bankin...

Pay as you go

Forum Posts

Understanding Pay As You Go Hibernation – and how to keep your number active

bill

We've upgraded our Data Boosts

Our new Data Add - ons

What’s EE Data Rollover and how do I get it?

Resolved! CAN I CHANGE TO PAYG AND KEEP THE SAME NUMBER

Resolved! Travelling to Europe

Pay as you go

Resolved! I've already paid, but my current balance is £0.00

Subscription pack not renewing

Transaction accepted 10 pounds but failure with charging SIM card

missing credit

Resolved! I purchased the wrong pack

Unable to send/receive any calls or texts while in Pakistan

I received a text message from you today giving me 24 hours to make call

8GB Plan Activation Timing

Recurring card payment ‘Confirm’ greyed out

Need a top uk £10

Random and duplicate card charges

I want to move pay as go after finish my contract