Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Complaints about ontopup

Anyone know who I write to for a formal complaint about ontopup.com? Constantly fobbed off about an invalid vouchrr problem and they won't give me address of regulatory body or ombudsman to complain to

Stuck!!

Completely stuck, I'm out in France and had a sim card sent to me for when I return home this week. But i can't use the sim card in any way, because I am in France the helpline is barred, so i can't call to discuss. I can't log into my account becaus...

Re: I can't activate my current SIM card but there are £10

Hi I have bought a new sim card, I have put balance on it but it has no signal.How do I activate it?

No calls on mobile

After a phone call yesterday from one of ee operators who switched my mobile account to unlimited, my phone will now not ring out and also no-one can ring in. Nor even 150 for help. I need my phone sorted ASAP for business calls. HELP.

4GEE WIFI

This is the first time on topping up,but not sure how to?

Top

Activate

Trying to activate my data pack earlier

I can't activate my current SIM card but there are £10

Hello. I can't activate my current SIM card but there are £10.

Resolved! SIM

How do I reactivate the SIM ??

Resolved! PAYG Sim Hibernation - tried buying a pack but keep getting errors

Hi!I've had no chargeable activity on my EE PAYG Sim and thus my Sim has went into hibernation. I can't make or receive calls or texts currently.To resolve this, I signed into my EE account 4 days ago, topped my account up £10 and tried to purchase a...