Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Chosen Subscription Pack (PAYG) doesn't appear

Hi there,The Subscription pack I selected when choosing EE does not appear as a top up option. 20GB (was 8GB) and 500 mins, unlimited texts for £10 a pack. On the top up page it only shows as 8GB package which is not what I chose EE for. Can you help...

Renew my pack

Hi,Is there a way to renew my pack without calling the customer service and waste their valuable time? This option used to be available via text some time ago.I don't mind calling them for this, but they are not open at 23:00. Help, please!

Resolved! Problem re-instating seldom used PAYG mobile

I have 2 PAYG mobiles, one used all the time, the other kept as a back-up. Recently received a text from EE that credit on this one had been lost as per their terms and conditions, plus this number will be disconnected in next 3 months. I do not want...

Why my SIM card it’s blocked I can’t to up

Pre Pay Sim - pay monthly

Hello all,I hope you're all well.I just want to say that the way EE takes payment for pre-paid SIM cards is rubbish. In this modern world, this modern day & age, it should be monthly, but it's not, it's every 30 days. Therefore, by the end of a yea...

Re: Roaming in New Zealand

Hi I am now in New Zealand and thought as a PAYG customer I would be able to receive texts free as inRoaming Costs | Help | EEMy phone does not workIs there any way I can get it to work now ?thanks

Resolved! Buna seara am sim nou numar nou si nu stiu cu. Sa bag creditul de pe vaucher sa

Ive topped up now, but my pack starts next 2 days. How can I start using my dat

I ran out of credit, I have already bought a new top up but I can't use it as my normal pack starts next 2 days

Resolved! International add on package for pay as you go

How can I purchase an international add on package for calls and data roaming ref pay as you go. Found one for EU but not worldwide

Resolved! Voucher

HelloI have £15 / 25 GB new sim and used it then it stopped after one day with no internet connection. plus I don’t know where to get the voucher. Do I have to add another £15 when I didnt complete a month it is actually one week now.