Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I cannot use topup credit for add ons

Hi from Finland !I have lot of credit after top up If I try to use it for addons or packs I get error which seems to be error on EE website and maybe coming ok later?I

Top up

I thought I was buying a subscription pack at £15....been charged £15, but on EE app its saying I topped up by £10. First time using EE, not sure why i lost £5

sımcard

hı ı have a sımcard but ı dıdnt use more than 6 mounts and also ı forgot my number.how can ı found my mobıle number for actıveted and rechargeı am lıvıng ın ıstanbul/turkey , ı travelıng black sea and medeterrıan sea countrıes.awatıng yours informbr...

Cannot text US from the UK, can notll ca anyone from the UK but they can call me

I Have 0 balance in my account after putting 15 pounds in and I was told that it was activated I could Make text to the US and calls in the UK. Now my balance is zero And I haven't even used any of it perit nothing that I can find shows me how t...

Cancel pack

Hi I’ve recently left EE and I switched my phone number to the new service. How do I cancel my pack with EE?

Difficulties

I paid for credit online and got a reference number I attempted to make a call which I was told I had no credit no text has come through yet confirming yet I got an email then it says to wait for delivery of order which makes no sense as I don’t thin...

Help !

Guys I’m on a subscription pack, and it doesn’t renew for another 8 days however I’ve ran out of data, is there any way I can top up my data and buy it now separately to keep me going for 8 daysthanks guys

PAYG Subscription Pack

I ordered a free sim which arrived today and I am currently trying to get my first subscription pack. Essentially the setup says to register the number (which I've done) then head over to top up and buy a subscription pack, so I've topped up £10 for ...

Re: Sim card validity abroad

I’ve recently lost Signals on my EE Sim. Is there a way to recover the number? I don’t k know when I last topped up or did a chargeable action. I had Signals throughout except when I entered Saudi last week. This Pay As You Go Sim was purchased in De...

Need to speak to customer service asap

Hi,I need to speak to someone asap please as I was told that a refund was due back to my account and I am still waiting for it please? Thanks ian,please call me, [mod edit: please do not post personal information such as phone numbers on the public...