Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Text messaging with PAYG pack

Hi,I've just transferred across from Giffgaff. When I was with them, I had to add credit to send text messages, for example, to 'Radio Stations', even though I had a pack. With the EE PAYG packs, will I be able to send messages to things like 'Radio ...

Subscription pack not loading

I've gotten a new EE sim card and I have topped up as it says to do, but my chosen pack has not loaded. I topped up 2 days ago and it still hasn't loaded. I've tried calling 150 but my call disconnects after 30 secs as the signal isn't very good wher...

Resolved! payment details

HI, may i know how to stop renewing automatically subscription every month

subscription package

hello, I turned off card payment and turned off the subscription package, why will I be charged money from my bank card?

Pack not starting

I put 10 pounds on last night and this morning it still says I have 10 pounds credit but my pack hasn't started and it says I haven't topped up for it.

Resolved! Re: Topping up another user's EE pay as you go mobile

can I top someone else’s phone up with my phone credit

Resolved! ACCOUNT AND BILLING

Why it’s disconnected from wifi and why it’s not opening EE APPLICATIONS

Need to prove my number is pay as u go to collect my casino wins

Activating new SIM does not work

Hi, I have an issue with my SIM card. I bought a £10 package (unlimited texts and calls, 8+12GB) and created an EE account via the link in the SMS, as well as added my phone number. However, when I tried to activate the SIM card, it didn't work. On m...

EU Roaming

I am Pay as You go. I have an option to purchase an add on (£20) for 5GB data for 30 days for usage in UK & EU. Does this include roaming cost or do I need to pay for that as well?