Community Activity

Complain

Dear EE Customer Service, I hope this message finds you well. I am writing to formally raise a complaint regarding the continued deterioration of my mobile internet service. I have been a loyal EE customer for the past two years, and during the first...

Cr70 by Investigator
  • 74 Views
  • 10 replies
  • 1 Helpful

EE TV Apple TV+ Extra when I already have an Apple TV+ annual sub

I’ve signed up to EE TV Big Entertainment, with Now TV and Cinema, the EE TV Box Pro is in the post, I’ve added my Netflix account and activated the Discovery account. Apple TV+ for 6 months is an available extra as part of the package, I already hav...

EE Headaches never ending...

Got charged 15 pounds within 24h in the EU although I had no 4G access and no data. On top I had 20 pounds spending to cover the roaming costs! After speaking to a customer advisor why I am being charged when I haven't used my phone at all, the respo...

Ervin4 by Visitor
  • 1 Views
  • 0 replies
  • 0 Helpful

Samsung ultra watch 7 not joining ee network

Hi I've bought a watch from samsung. I have a plan with EE that states it has watch data included but when trying to join it to plan it won't let me comes up with -1 error code.   Ee said that means phone not compatible but it's a smsung s25 ultra  T...

cathrober by Investigator
  • 14 Views
  • 1 replies
  • 0 Helpful

Resolved! Wrong email address on my EE account

When I went onto fibre, EE misspelt my email address.  It means I have not been able to view my bills since last November.   I've rung EE several times but they seem unable to fix it.   The last time I rang, the battery ran out on my phone so I was c...

Ray-Carol by Investigator
  • 347 Views
  • 8 replies
  • 5 Helpful

Apple tv

Good evening can someone help me out The other day I upgraded my SIM and got free Apple TV which was on offer I've followed all the instructions but even signed in it keeps coming up with free trial then subscription getting a bit frustrated now won'...

really bad coverage, no data at all

Hi. I don’t have any EE coverage and data from two weeks. Before it was working amazing. No I don’t have even one line of signal. Just wondering if it’s something wrong with EE in ME139RL area?I checked area coverage and there is not a problem. Nothi...

iiracz by Explorer
  • 35 Views
  • 3 replies
  • 0 Helpful

Anyone get WiFi enhancer to work consistently

As per the title. I can never get WiFi enhancer to work consistently. It loads in the app . I then get the loading screen . Often it will crash without loading as per the pic . How EE have the audacity to charge for something that hardly works .You r...

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v6villan by Contributor
  • 36 Views
  • 1 replies
  • 0 Helpful