Phone won’t ring out or message

[sealaville10]

I’ve just returned from abroad from being away a few months , I’ve just put my SIM card in and  topped up  £10 and my phones not working. When I send a text too EE it says message failed and it won’t ring the number 

[Chris_B]

@sealaville10  When did you last use this sim ?   SIM cards go in to hibernation if not used then you need to call customer services to get it reactivated. If over 9 months the sim is deactivated for good and there is no way to reactivate it and keep the number. 

[sealaville10]

August last year last time I used it
Sent from my iPhone

[XRaySpeX · Accepted solution]

Your PAYG SIM has gone into hibernation after so long of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.