Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Phone number change

Hello - my phone number (xxxxxxxxxxx) was meant to move over today to a pay as you go sim - that current sim has stopped working but my number hasn’t changed to my new pay as you go sim [Mod edit: Please do not post phone numbers on the public board...

eu roaming charges

We have a £5 monthly subscription which gets us minutes texts and a small amount data which rolls over. We are told that from June 6th there needs to be an extra charge for using the data in the EU. Can we assume that telephoning and texting EU and U...

Do not go to confirm the payment with the catdul

Do not go to pay by card, writes me to confirm the card payment but I do not see anything where I can confirm the recharge of the card of 30 £

Mobile number not recognised

I have been abroad and want to re -activate my mobile number. But I am being told it is not recognised, but definitley an EE number as have sim card. Any suggestions as to how to contact someone to advise ? I have not found an address to write to a...

EU Roaming

I've got text from EE that since 6th June 2023 there charges to EU Roaming. Are there any options to keep my EU Roaming? Maybe changing my pack?

Pacote 50 gigas

Olá pessoal, ontem comprei um pacote de £20.00 para 50 gigas de Internet e hoje está dizendo que não tenho Internet, alguém sabe me dizer o que houve

Going to pay as you

I have contract and I want to go to pay as you go

Resolved! can i switch phone from pay monthly to pay as you go?

Can a pay monthly phone be changed to a pay as you go phone and retaining the same telephone number, if so how do we go about this?

Pay as You Go Pack Top Up

Hi Is there currently an issue with the payment section of the pay as you go pack top up? When I select the pack I want and enter my card details there should be a bank verification box that appears at the end of the purchase stage but I just get a ...

Resolved! Data

Can I get more data till I top up on the 28th