Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up payment

Had several attempts to top up my pay as you go data card that is running on an iPad Pro and every time I go to the banking app to confirm the payment the ee app returns me to the startup page…I had to give up after four attempts as I can’t keep play...

Want to check balance on sim card on iPad

We bought a sim card at HEATHROW, put it in iPad, no access to a phone (not needed). How and where can we check the balance or keep track if usage? The ee app does not work as it asks for a phone number. If I put in my Australian contact number, it s...

New payment method error

I have tried to attach my new card for payment to my ongoing pack but as I have done this it repeatedly tells me the payment has failed (error). Please advise

Help

Hi when I try and register on the last bit where is say confirm number nothing is happening so there for I'm unable to top up help please

Calling from EU to and from UK

Hello EE community supportI am in Europe due to my sick parent for 2 months now who is living in Greece but my family is in UK. I assume will stay longer as she needs me for good. The last fortnight I have received SMS on my Pay-as-you-go phone tha...

Resolved! Pay 13.50£ for an add on

Hello, I paid £15 for a top-up thinking that I could renew my £15 extra option, but it's a rip-off! The £15 will only be automatically taken on May 20th, and I called on the 10th and accidentally paid directly with my card for a measly "add-on extra"...

E voucher failed

I can't use my e voucher (16digits) to top up my credit. I hope somebody can help me.

PAYG

I ordered a new phone with a new £10 sim card. Followed instructions to point where it said make a call and sim would be activated That did not happen. Phoned helpline "switch your phone off an restart and sim will activate." That did not happen. To...

Resolved! Pay as you go roaming to USA is there a pack you can buy to include mins and dat

Pay as you go roaming to USA is there a pack you can buy to include mins and data like you can for monthly contracts. I have tried looking but everything seems to refer to contracts.

£1 weekly pack disappeared?

Had a £1 week pack for years now, amassed loads of boosts for data, calls and texts, but it's disappeared all of a sudden? Texting 150 says I have no packs active and no boosts, what has happened?ThanksSarah