Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 733 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1018 Views
  • 4 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 24812 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13416 Views
  • 0 replies
  • 6 Helpful

Paying to remove speed cap on PAYG

Hi there,I was wondering if there's a way to pay to remove the 25 Mbps speed cap on PAYG. It's really annoying to have such a cap when knowing you can have faster speeds. I remember you could test GO FASTER at 150 to get full speed for 2 pounds/month...

Não consigo renovar meu pacote

Não consigo renovar meu pacote pelo site porque o site não aparece a autenticação do meu cartão. Como segue a imagem. Preciso de ajuda.    

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ariany by Visitor
  • 381 Views
  • 3 replies
  • 0 Helpful

Resolved! Money added to another number

Hello, i have just bought a new sim and I have changed the number in my ee account and I have added money and bought a £10 pound 7 day data pack and it has been added to the incorrect number. Can you please change this? [mod edit: please do not post ...

Anna193 by Visitor
  • 356 Views
  • 1 replies
  • 0 Helpful

activate pack

Please help . App not working . I’ve been debited but it’s not been activated and none of your cs numbers work

Resolved! Data roaming in EU

Hi. I bought 30 pounds subscribtion pack per a month.And I'm in another country in EU. I think I'm using a data roaming now, but there is no charge. Is it right?And I want to go to Italy 15th June, Is there charging?Thank you!

Jaehyun by Investigator
  • 855 Views
  • 8 replies
  • 1 Helpful

Resolved! Add On minutes for the UK

I am a UK PAYG customer and want to get an Add on for minutes.  I can only seem to find Add on data.How do I get Add on minutes

Resolved! Cancelling my pack

I am going away and want to cancel my current pack but couldn’t find an option to do so. I would appreciate it if you could please ensure that my pack is cancel now and can be renewed when I come back. Thanks