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Re: SIM CARD

Hmac1
Contributor
Contributor

‎10-11-2023 05:46 PM

I also had this problem as it said my new number wasn't a real number and then it kept saying error. Then I was told to top it up by an advisor then I was told to purchase the subscription separately. Then was told to sort out the PAC number transfer. Then was informed I'd be refunded the credit I topped up. Then the SIM card stopped working altogether the next day. (In any phone). 

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9 REPLIES 9
James_B
EE Community Support Team

‎11-11-2023 08:19 AM

Hi @Hmac1,

Welcome to the EE Community. 🙂

Is it the SIM from your old network that has stopped working, or your new EE one?

James

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Hmac1
Contributor
Contributor
In response to James_B

‎11-11-2023 08:59 AM

EE

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James_B
EE Community Support Team
In response to James_B

‎11-11-2023 09:07 AM

That's unusual @Hmac1 

Does it connect to the network at all?

James

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XRaySpeX
Grand Master
Grand Master

‎11-11-2023 04:32 PM

@Hmac1 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Hmac1
Contributor
Contributor
In response to James_B

‎12-11-2023 10:25 AM

No

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Hmac1
Contributor
Contributor
In response to XRaySpeX

‎12-11-2023 10:26 AM

It says 'message may send if you insert a SIM card'

It worked for a full day before all of this and my phone is not locked to a certain network as I used to be with EE before making a brief switch. 

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James_B
EE Community Support Team
In response to Hmac1

‎12-11-2023 11:51 AM

Hi @Hmac1,

Please get in touch with Technical Support so a member of the team can take a look at this for you.

They'll be happy to help. 🙂

James

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Hmac1
Contributor
Contributor
In response to James_B

‎12-11-2023 10:05 PM

By calling with no network? 

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XRaySpeX
Grand Master
Grand Master

‎12-11-2023 10:16 PM

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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