Hiya, i have just put a sim card in but it will not let me call or text 150

lisaskelton1002 · ‎11-11-2023

XRaySpeX · ‎11-11-2023

Are you in UK?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Chris_B · ‎11-11-2023

@lisaskelton1002 Does the device show a signal that it’s connected to the EE network? Do you have credit on the account to pay the flat rate fee that PAYG customers need to pay to call customer services?

lisaskelton1002 · ‎11-11-2023

It is showing EE but it has no credit on has it is new and my dad had bought an e voucher to put credit on. Do I need to top it up online with my credit card 1st so he can then add the e voucher. Thanks

lisaskelton1002 · ‎11-11-2023

Yes I'm in the UK

James_B · ‎12-11-2023

Hi @lisaskelton1002,

It can take up to 24 hours for a new SIM to activate.

Are you able to call 150 this morning?

James