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Hiya, i have just put a sim card in but it will not let me call or text 150

lisaskelton1002
Investigator
Investigator

‎11-11-2023 01:35 PM

 
0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎11-11-2023 04:10 PM

Are you in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Chris_B
EE Community Star
EE Community Star

‎11-11-2023 04:56 PM

@lisaskelton1002   Does the device show a signal that it’s connected to the EE network?    Do you have credit on the account to pay the flat rate fee that PAYG customers need to pay to call customer services?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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lisaskelton1002
Investigator
Investigator
In response to Chris_B

‎11-11-2023 06:20 PM

It is showing EE but it has no credit on has it is new and my dad had bought an e voucher to put credit on. Do I need to top it up online with my credit card 1st so he can then add the e voucher. Thanks 

0 Helpful
lisaskelton1002
Investigator
Investigator
In response to XRaySpeX

‎11-11-2023 06:21 PM

Yes I'm in the UK 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to lisaskelton1002

‎12-11-2023 10:12 AM

Hi @lisaskelton1002,

It can take up to 24 hours for a new SIM to activate.

Are you able to call 150 this morning?

James

0 Helpful