Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Unable to add an add on

Hi, I'm from Australia.I went to the UK last year in December and purchased a pay-as-you-go sim. I was able to use this all over Europe.I'm going to Europe next week from Australia and I want to use the same sim I used. I logged onto EE and topped it...

Credit

I have 20.00 credit and want to use it for a pack costing 20.00 but it will not take the 20 out of my credit and is asking for me to top up from my bank card.

PAYG sim, changing to monthly but want to keep number

Changing a PAYG sim to monthly, and keeping same number

New subscription

Hi I’m looking to change my subscription as it ends today so I topped up £30 credit for the £30 pack but it’s only showing £15 credit and won’t let me choose the £30 pack on the app

Resolved! EE are not renewing my weekly £1 pack

Saturday morning my usual £1 pack was due to restart. I got a text saying please top up. I had topped up. I phoned 150. The guy said he'd added it manually. I made a call and was charged. I tried to call again but kept getting hung up on. I go...

Resolved! Just an enquiry

Hi...Please I need the roaming charges for Ghana.Can anyone share them with me?

Re: pack error

I have been trying to restart my SIM and currently have no coverage. I have been getting the Prepaid Packs Error whenever I either try to apply the £15 credit on my account OR just try to pay again with my card. I cannot call because my SIM technical...

Data

Why has my minutes and data gone

Resolved! Pack won’t renew

I keep getting a message saying I need to top up for my pack to renew however I topped up already and there’s enough credit. I need my pack renewed asap

Balance

Hello I did top up yesterday but can't but my pack doesn't work. It's says because no balance on my card and ee couldn't take money. But I did it by another card so I have enough money for use Ee. On my balance 5£ and I paid . For what I need pay sec...