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When this is fixed? ADDONS PURCHASE ERROR

mmellouk
Explorer

‎07-05-2022 09:47 PM

ADDONS PURCHASE ERROR

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

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0 Helpful
5 REPLIES 5
Northerner
Grand Master
Grand Master

‎07-05-2022 10:43 PM - edited ‎07-05-2022 10:44 PM

Hi @mmellouk 

 

Are you using an android device or iPhone? 

 

Does this error happen when using a browser or your EE app?

 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
mmellouk
Explorer
In response to Northerner

‎08-05-2022 12:39 AM - edited ‎08-05-2022 12:40 AM

This happens in a normal Chrome Browser on a MacBook and EE App

0 Helpful
James_B
EE Community Support Team
In response to mmellouk

‎08-05-2022 10:10 AM

Hi @mmellouk,

 

Welcome to the EE Community. 🙂

 

If you're seeing the same issue in the app and My EE online, it's most likely an issue with your account.

 

Please get in touch with Customer Care so our technical support team can help.

 

James

0 Helpful
Chrisconn04
Explorer
In response to mmellouk

‎14-11-2023 06:23 AM

Nope same issue on safari.  😞 

0 Helpful
Christopher_G
EE Community Support Team
In response to Chrisconn04

‎14-11-2023 07:46 AM

Hi @Chrisconn04 

I recommend following @James_B's advice and speak to our Mobile Care team.

Chris

0 Helpful