Changing from pay as you go to pay monthly

7yanahia · ‎13-11-2023

I can't find the online customer service. I hope to handle it online

XRaySpeX · ‎13-11-2023

@7yanahia : Follow How Do I Upgrade from Pay As You Go? to switch from PAYG to contract. Your existing PAYG credit will be carried over as credit towards your future bills. You keep your existing SIM & no. The plan on it is just switched to contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

7yanahia · ‎13-11-2023

Thank you very much for your help. I would like to know if this can only be handled offline? Can't it be done online?

XRaySpeX · ‎13-11-2023

No, not any more.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

7yanahia · ‎13-11-2023

Thank you. I just called EE and arranged for a pay monthly plan. However, an important question is, since my PAYG plan has not yet expired, do I need to wait until the PAYG plan expires for the pay monthly to take effect?

James_B · ‎14-11-2023

Hi @7yanahia,

Did you go for a plan with a new phone or a SIM only plan?

James