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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 907 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1282 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25340 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13590 Views
  • 0 replies
  • 6 Helpful

Re: Why can’t I make a payment?

im having the same problem, it only says payer authentication but has a blank white screen underneath, ive checked my bank multiple times for any confirmations i need to complete, and also used multiple devices. its still not working. 

sienna7 by • Visitor
  • 325 Views
  • 1 replies
  • 1 Helpful

PAYG sim seems dead

Hi,ordered a PAYG sim online via EE and received it. Didn’t install it in a phone straight away. Recently I put it in my phone and topped up £5 online.the sim seems to be dead, doesn’t give any reception on both phones that I tried it on.any help wou...

Sadi_93 by • Visitor
  • 329 Views
  • 1 replies
  • 2 Helpful

When is my SIM card valid till?

I currently have 5 pounds in my SIM.I can't remember the last time I reloaded.How do I check my SIM card validity. I need to keep it active to the bare minimum as my OTP's are received on that. 

Resolved! Changing packs. Do I lose my existing boosts?

I have been on the same pack for years. it is a £10 monthly pack with 2GB of data, however I have boosts totalling 8.5GB. Will I lose these if I change by pack to the current £10 pack that has 8GB? I ran out of data today, and the webpage is currentl...

bloodyhel by • Investigator
  • 869 Views
  • 5 replies
  • 3 Helpful

Resolved! Cannot use Chase UK Cards

The step with the popup window telling you to confirm with your bank seems to be blocked by you guysIm guessing someone needs to whitelist Chase UK.For now I was able to resolve by using Revolut but Id love to get this resolved so I can use the corre...

ronaldgrn by • Investigator
  • 1147 Views
  • 3 replies
  • 1 Helpful
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