Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Pack not working

Help please! I brought a new phone, and a brand new SIM card (was previously on Giffgaff, changed to EE) I ordered a free SIM with a £20 pack included, I was told that it would activate after I sent a text, or made a call ... It won't let me send a t...

I cannot make any phone calls

Please help me as I need to use my phone urgently, I did download a euro Sim card and since then I have been trouble trying to make telephone calls with my phone and I need to use it now I can use my WhatsApp but I cannot call normally using my phone

Renews every 30 Days Includes Data Rollover

HiOn my account I've made changes that I cannot restore them. I want to cancel the current 30Days_125gb. By the way, it seems that I can use what is remained of my data if I activate the rollover item, by buying from some certain packs(is that right?...

Resolved! My plan has suspened

I have paid minimum still my plan notnactive

Resolved! Top up bundle

App not working

Hi the app is not working and I want to top up my EE so I can have data, texts and minutes. Please support where you can to assist me with this

refund

I brought £5.00 E Voucher from Sainsbury. But I don't wanna use EE cards anymore, cause it's expensive for me. Can I get this £5.00 back?

Upgrade PAYG monthly plan

Currently on £10 per month plan with 100 mins. Want to upgrade to £15 per month unlimited mins. Can I just upgrade and will it be seamless?

Resolved! Unable to add an add on

Hi, I'm from Australia.I went to the UK last year in December and purchased a pay-as-you-go sim. I was able to use this all over Europe.I'm going to Europe next week from Australia and I want to use the same sim I used. I logged onto EE and topped it...

Credit

I have 20.00 credit and want to use it for a pack costing 20.00 but it will not take the 20 out of my credit and is asking for me to top up from my bank card.