Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Legacy 2020 Free Boosts

Hi quick payg questionif I attempt to change pack (in the EE app) from the previously new pack (post 2020) £10 [5Gb] to the latest new pack recently announced £10 [8Gb] - I get a message saying I will loose free boost stamps but I will be able to ear...

Resolved! Payment error on Pay as you go subscription packs.

I have tried multiple times to pay for my payg pack but it either says error processing payment or the dialog box for conformation doesn't load, i have been trying for multiple days and would appriciate some insight on why this might be happening.

Payg £15 paid for 25gb pack

Paid £15 for pack. Received sim. Inserted sim, 2 days later still no service. How do I sort?When I send a message to AL it said I have zero balance.

Resolved! I can't see subscription packs

Hello, I can't see subscription packs. When I open the page, appear an error

US user on a SIM from 7 months ago - can't set up a new subscription pack

Hi, I was in the UK in August / September 2022, and I went to an EE store to get a SIM card. That card is currently in my phone and the number appears to be functional (I got some auto texts from EE when I reactivated the SIM). I am traveling back ...

Help needed

Hi, I live abroad and signed up for the subscription pack as I could not work out how to use the credit I had topped up for a pack. I have just cancelled my subscription but was a day late before it renewed. Is it possible to get a refund? Alternativ...

Phone number change

Hello - my phone number (xxxxxxxxxxx) was meant to move over today to a pay as you go sim - that current sim has stopped working but my number hasn’t changed to my new pay as you go sim [Mod edit: Please do not post phone numbers on the public board...

eu roaming charges

We have a £5 monthly subscription which gets us minutes texts and a small amount data which rolls over. We are told that from June 6th there needs to be an extra charge for using the data in the EU. Can we assume that telephoning and texting EU and U...

Do not go to confirm the payment with the catdul

Do not go to pay by card, writes me to confirm the card payment but I do not see anything where I can confirm the recharge of the card of 30 £

Mobile number not recognised

I have been abroad and want to re -activate my mobile number. But I am being told it is not recognised, but definitley an EE number as have sim card. Any suggestions as to how to contact someone to advise ? I have not found an address to write to a...