Top up

atmjakaria · ‎17-11-2023

Hi I topped up last night as my usual pack was to be renewed today, but it didn't renew. Texted BALANCE to 150, got the following reply: "Your current balance as of today 10:54 is £10.00. Your last top up was £10.00 on 16/11/2023 at 22:28. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk". Then texted NOW to 150, got the following reply: "You need to add some credit to pay for your Pack, please top up at ee.co.uk/EE. Your pack will then start automatically."

What should I do?

XRaySpeX · ‎17-11-2023

@atmjakaria : As your pack didn't auto renew you need to buy it yourself by texting PACK10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Leanne_T · ‎17-11-2023

Hi @atmjakaria

Thanks for coming here.

Have you tried restarting your device?

If you could try restarting and then texting BALANCE to 150 again, do you get the same message?

Leanne 🙂

XRaySpeX · ‎17-11-2023

@atmjakaria : As your pack didn't auto renew you need to buy it yourself by texting PACK10 to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP