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Slow browsing of mobile data

Mahmoods
Visitor

‎11-04-2023 05:38 PM

I am using a SIM pay as you go since last month. I have observed that the browsing speed is very slow and some of the apps are not working and showing error, Can anyone guide me 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎11-04-2023 05:53 PM

Recent PAYG SIMs are capped at 25 Meg.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
James_B
EE Community Support Team

‎11-04-2023 06:00 PM

Hi @Mahmoods,

Welcome to the EE Community. 🙂

Are you only having this issue in one location or everywhere?

James

0 Helpful
noreksko
Investigator
Investigator
In response to XRaySpeX

‎15-11-2023 01:41 AM

This is just unbelievable to be honest.Im relocating end of this month and switched from paying monthly as my contract expired to pay as you go to keep my number when I get back in few months and I cant believe who made this decision to cap it.Phone is running like 7 years ago with these speeds especially when i have comparison what it was on monthly.Wish i just asked for PAC code and moved to other network.What is the worst in this i have pushed my GF to change for EE pay as you go even she was happy with her other network for 10 years and now im getting all the bo..... everyday.These speeda are unusable these days.When i get back i will be very sad to go 

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to noreksko

‎15-11-2023 01:50 AM

@noreksko : EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful