Error when I try to top up or connect a card

tamato · ‎12-11-2023

I get an error whenever I try to top up or set up direct debit with the additional payer authentication so I can't renew my plan. I can't even call the help desk because I can't renew my plan. I've used payment authentication on another website woth this bank recently and know it must be an error with the website.

James_B · ‎12-11-2023

Hi @tamato,

Welcome to the EE Community. 🙂
Please could you try a different web browser and let me know if you see the same issue?

Thanks

James

XRaySpeX · ‎12-11-2023

@tamato : Are you using a foreign bank card?

You don't have a DD with PAYG.

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tamato · ‎15-11-2023

ive tried in both mozilla and chrome, and on my laptop and phone! they all get the same issue. ive made payments to ee earlier this year so i know i've been able to in the past

tamato · ‎15-11-2023

i have a uk account with monese:( i have made payments with a foreign card in the past tho and had no issues

Christopher_G · ‎15-11-2023

Hi @tamato

Have you tried on the Fast Top up service?

Chris