@Acer56107777 : How did you transfer from PAYG to contract?
You should've switched from PAYG online to contract by Switch to pay monthly and save . Then your existing PAYG credit would've been carried over as credit towards your future bills. You'd keep your existing SIM & no. The plan on it is just switched to contract.
As it is PAYG credit is not refundable or transferable, except for the 1st unspent direct card payment.
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