Postpaid Sim balance Not Shown

[Azeem_Razzaq]

Dear Community, Hope you will be fine, I change my package from prepaid to postpaid but not be able to see my balance online, kindly guide me , how to see my existing balance or help me to where I have to contact for fix that issue.

regards

[Leanne_T]

Hi @Azeem_Razzaq 

Thanks for coming here.

Can you view your plan in your My EE, is this showing correct?

Can you text BALANCE to 150, does this show your balance? 

Leanne 🙂

[Azeem_Razzaq]

It’s not shown on my EE app , for that reason I writing here

Sent from my iPhone

[Leanne_T]

Thanks @Azeem_Razzaq

Does this information show if you log into your My EE account online? Are the old details still showing? 

Leanne.