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Subscription pac not credited

Joseph1016
Visitor

‎07-11-2023 07:36 PM

Hello I popped my new simcard into my phone and paid £15 top up for 50gb data and unlimited minutes and calls, via credit card ending in 5491 and no credit or subscription pack has been credited. I've reset my phone and waited 48 hours...

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎07-11-2023 07:40 PM

@Joseph1016 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)