31-10-2023 11:04 AM
I didnt top up my phone for nearly a year and I stopped recived SMS, i did top up my sim card but still didnt recived anything and cant do calls or texts.
31-10-2023 11:35 AM
Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
31-10-2023 11:39 AM
I didnt use it for few months, looks like more than 6, i just did top up 5 quid, but still didnt work, i cant ring them 😕 is any other way to contact them to active my card again?
31-10-2023 12:00 PM
Hi @Bart88uk.
Thanks for getting back to us.
Unfortunately, it's only our customer care team who can activate this for you.
Are you in the UK? if yes, do you have a local EE Store near?
Katie
31-10-2023 12:03 PM
Hi, im not in UK atm. 😞
31-10-2023 12:05 PM
Hi @Bart88uk.
If there is another phone you could use the team can be contacted from abroad on +44 7953 966 150.
Katie
31-10-2023 12:11 PM
It's not a matter of just using it. You needed to make a chargeable action within the last 9 months to be able to reactivate it. Otherwise you've lost it completely.
31-10-2023 12:18 PM
i did top up my card this morning. It will be enough?
31-10-2023 12:24 PM
It was too late. It had already gone into hibernation.