Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1309 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 1739 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26270 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 13997 Views
  • 0 replies
  • 6 Helpful

Resolved! sim card

on 16/6/23 i ordered a payg sim and paid £15 for a add on. new sim arrived today 21/6/23 put it in phone and says i need to top up as i only have £9.20 what happened to the £15 i paid soon as ive used credit up im gone not getting more money out of m...

20grrrr by Investigator
  • 555 Views
  • 6 replies
  • 1 Helpful

Resolved! Subscription pack Refund

Hello, I was using Top-up 100GB pack for months I thought it doesn't renew automatically before I charge the credit but it automatically charged me the fee. I'm no longer staying in UK so I can't use 150 text service. can you help me with the refund?...

heechan by Visitor
  • 1143 Views
  • 3 replies
  • 6 Helpful

Pack not renewed

I topped up my account last night but is not renewed ! It’s saying that I don’t have enough credit to renew, but there is enough credit

subscription pack

the data ran out on my pack (I use it only for data with a dongle so please don't tell me to call anyone) and I renewed the pack early but still no data - I paid 40 pounds for an add on of unlimited data for 30 days. I still have no data and EE have ...

ET1236 by Investigator
  • 830 Views
  • 13 replies
  • 2 Helpful

Resolved! Roaming

Hello. I am leaving soon for a family holiday in Greece. I am a £10 (8GB) subscription user. How do I enable step by step roaming in Greece...?

MarcinP78 by Investigator
  • 756 Views
  • 5 replies
  • 3 Helpful

Packs

My EE pack has not automatically renewed even though I have enough credit. It wants me to top up again to renew it. But I already topped up with enough credit. Who can help me fix this now??

Oni_23 by Visitor
  • 388 Views
  • 2 replies
  • 0 Helpful

Resolved! How to get a new £5 PAYG SIM

I already have a £5 PAYG SIM card but need to renew the SIM for a smaller one to fit new phone. You don't sell the £5 any more but I do not want to pay any extra. How do I get a new £5 SIM?

Jak42 by Investigator
  • 781 Views
  • 9 replies
  • 1 Helpful

Resolved! SIM card pay as you go

Hi I have a pay as you go SIM card I bought a couple of years ago and I am trying to now use it however it’s not working can you help

Taking money

I keep trying to top up and send a message and ee is taking the money (all of it) and not sending my message, what is going on?

B3ccky by Visitor
  • 378 Views
  • 2 replies
  • 0 Helpful