Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I no longer have my simcard and want to cancel my pack

I bought a SIM card this summer to use when im back in the UK thinking it was just pay as you go one time. EE have now taken a second payment of 10£ and I got rid of my simcard when I left the UK.How can I cancel all recurring payments and also recei...

Gift data

Resolved! I can’t use my number

I haven’t been using a SIM card for a while and now it says the caller is not linked to this number. But I did a top up. I can’t lose the number cause it’s attached to many things as bank and emails etc . now I’m in Russia for some time and I can’t g...

Re: Cancelling

hi i want to know how to cancel a pack

2 active subscription

HelloI subscribed to EE £10 data usage last month.I got a notice that my subscription was not successful. I reentered my cars details for another subscription, which was to start tomorrow. I am getting another notice that money would be deducted by...

Add on

When purchasing my sim pack at Heathrow it included an add on which was supposed to allow me to make call in Europe. However I am unable to call and when I checked my account I received a message which says the system is unavailable

Roaming

I have purchased Roaming by paying a daily rate. To fully benefit from this do I need to switch on Roaming on my iPhone?

Happy customer

Hi there,After receiving some great customer service, I really wanted to post some good feedback for an agent 'John' who I spoke to from the 'Exec team'.My sim pack was changed against my wishes by one EE colleague, who said they were trying to help ...

Changing from legacy (orange) pack

Hi,I'm currently on an old Orange PAYG subscription.If I order a new free SIM and buy the 8GB subscription pack, will I keep my number?Are there any issues with simply swapping the SIMs?Thank you

Top up

I just paid 5.00 top up and I have no data it isn’t working