Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Unable to Buy Pack Abroad

Hi all,I am currently living aboard for a few years and maintaining my UK number. I have previously Top-Up and bought Pack through my EE account online every few months to keep my number. However, this time, I managed to top up but I am unable to bu...

Resolved! Mini wifi 4g SIM

Been provided a PAYG mini wifi and SIM to allow me to work remotely. Tried to top up SIM card but comes up with a fault. Is there any way to check if a SIM card can still be activated? (I have no idea how old it is and appreciate they arent active af...

Content lock

Hello,I am just wondering why i cannot see anything on my ee app i can not see my payments and can't see any packs on there too its just showing a locket on there which is strange because i am way over 18 and i am the account holder as well

Resolved! Top up question!

Hi, I added an E Sim when I used my American Apple phone when I visited the UK. I took out a 30 day subscription as that was all I needed. It was unlimited text and calls and some data. I am visiting again soon and I would like to top up. If I add...

Website and app are terrible .

Trying to top up my or my son's phone, or move to new subscription pack. Always some page is broken or not working now. Or it crashes when returning from payment authorization.Or it puts money in wrong number. Or now on the 9£ subscription pack, take...

Do you have expiration date?

I bought a sim card, but now I don't want to use it. Do your cards have an expiration date? I mean, is there an expiration date for activation?

Pay as you go credit

Hi I paid £15 and bought a pack when ordering my new sim but when I’ve just put it in it only credited £10, so I have to wait for mu old number to transfer to get my £15 pack

PACK30

PACK30 ……. I reply “YES”, but it was not automatically updated! Why?

Resolved! Packs and PAYG Balance

Until now I have used my phone for a few calls and mostly SMS. For various reasons I have topped up my PAYG balance so that it currently stands at about £70.However, I'm considering buying one of the monthly packs (£5 or £10, probably), as I need dat...

Activate pack

Hi guys! I wanna buy pack20 i already top up with 20£ but when i want to buy pack20 I didn't recive the confirmation. Still have 20£, what can I do to activate? Anybody Who know help me pls.