Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Help can not call even though there is credit!

Resolved! Need to disable hibernation while abroad

Hi there, My account is in hibernation because I haven't used it for a long time while abroad. I try calling the customer service line but the waiting time is over 1 hour. I'm calling from the EU and it'll be very expensive for me to wait. Can you pl...

Resolved! I can t top up

Transaction

Hello dear, my bank messaged me that a transaction has been made but my account still with 5£. It should be 25£.. i did two transactions each 10£.. any help please? Thank you in advance!

£10 Subscription Pack

I've recently joined EE as my previous network provider's data allowance was a tad stingy, it was £15 and I got a measly 10gb so I got EE's £10 subscription pack £10 gets me 20gb ok?I've been using it it's my first month, I'm nearly renewing but whe...

Re: Cancel my auto renewal account

Payg

Resolved! Top up payg mobile

My husband (steam driven, straight out of the ice age) has an old fashioned mobile with payg SIM. He intends to go off on a trip to Europe on his own. He may run out of credit whilst he's there. Can I / how can I top up his mobile from home on the...

Resolved! UK to France

I'm a pay as you go customer. I bought a SIM card to use and I have 50GB of data. I'm in the UK right now and I'm going to France soon. I found out that I need to buy a roaming pass right? I can't find the roaming pass to buy on the EE shop. It says ...

Resolved! ADD DATA

Hello I’m in NEW YORK for business and I want to add DATA ASAP, but I don’t have enough credit and I can’t add .

Credit gone

My credit disappeared when i changed my sim to another phone...The credit of 10 GBP was purchased 3 days prior and used about 3 times to local numbers