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Keep my existing EE number with a new device purchased from EE online

janwright
Contributor
Contributor

‎22-10-2023 11:29 PM

I want to buy a new device from EE online shop, using simple pay as you go, no contract.  I currently have an EE mobile number on my old pay as you go phone.  How will I be able to keep my existing EE number, this is not explained at check out.  Thanks

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎23-10-2023 02:56 AM

Once you've bought the new phone call CS to transfer your existing PAYG no. to it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
janwright
Contributor
Contributor
In response to XRaySpeX

‎23-10-2023 10:52 AM

Will they transfer over existing credit too?  Big thank you for your help.

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James_B
EE Community Manager
EE Community Manager
In response to janwright

‎23-10-2023 11:26 AM

Yes, your credit will also be transferred @janwright 🙂

James

XRaySpeX
EE Community Star
EE Community Star
In response to James_B

‎23-10-2023 03:35 PM - edited ‎23-10-2023 03:36 PM

@janwright : But you might lose the mandatory credit (£10?) that comes with a new EE PAYG phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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