Re: How to cancel

kpoon009 · ‎18-10-2023

Thank you. Does it mean I have to go to the shop to meet the seller for a 30-day contract before I can do a monthly subscription?

James_B · ‎18-10-2023

Hi @kpoon009,

Welcome to the EE Community. 🙂

Are you a new EE customer or are you looking to upgrade?

James

kpoon009 · ‎23-10-2023

Actually, I don't need a kind of community for using a simple mobile. I need to get information on data balance and subscription pack updates. It's a little bit compulsory to get this information from this community. No more online customer services and now it's a conversation for a discussion instead.

Katie_B · ‎23-10-2023

Hi @kpoon009.

Are you a pay as you go customer?

If yes, you can find your remaining data allowance by logging in to your EE account online or via the app.

You can also text BALANCE to 150.

For all available subscription packs you can text ALL PACKS to 150.

Katie

XRaySpeX · ‎23-10-2023

@kpoon009 : No, you can buy a pack just by using the Text Service from your device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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