Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1537 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 2170 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26844 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14279 Views
  • 0 replies
  • 6 Helpful

Resolved! Pack

Hello, I ran out of Data so I wanted to purchase more. The website was not super intuitive so I ended up buying a pack. Now I see that I have 2 packs in my subscription, but I want only one. How can I cancel one pack and keep the other. Also, when I ...

RMan09 by Visitor
  • 367 Views
  • 1 replies
  • 0 Helpful

Using Phone in Italy

I currently have a EE sim for when I visit family in England. We are traveling to Italy before that, and I want to be able to use the EE data there. I was going to buy an 8GB subscription pack. It says it renews every 30 days, but does that mean if I...

Z9SQ by Explorer
  • 447 Views
  • 3 replies
  • 0 Helpful

Wrong pack bought automatically

    [Mod edit: Image rejected due to it containing private information.]   Hi, I’ve just bought a £15 top up after I  had just apparently moved to a £15 pack, however when I redeemed the top up, a £10 pack was still automatically bought. I bought...

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JensA15 by Investigator
  • 509 Views
  • 3 replies
  • 0 Helpful

PACK05 does not work - what a scam

I have checked I have £5 balance.  Testing PACK05 to 150 gets a "Sorry i didn't recognise that." response.  Webchat refuses to engage with any PAYG queries - suggesting calling in at 25p / min, which will then reduce my credit so I can't buy the pack...

Resolved! Cancel my contract

Hi, I would like to cancel my contract then use pay as you go. My contract is due to end on 5th of August. What am I supposed to do?

Simin1 by Explorer
  • 395 Views
  • 2 replies
  • 1 Helpful