Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

roaming abroad

so im in spain on holiday and when u arrived 150 said i had to pay either £2.50 for 24hours to allow me yo use my current pack i bought in Uk; or £10 for 7 days. So i payed the £10 for 7 days however im still not able to data roam

EE minutes in credit, being told I need to top up to make a call

I have 140 minutes in credit, but when I try to make a call EE says I need to top up. I can't get through via calls or via the message system.

Allowances are showing as zero although i have 15£

I bought 2 sim pay as you go from a shop near me. One is okay but the second has the balance 15£ without minute and gega allowance. It was supposed to get 50 gega based on the offer I purchased but it's still zero.Can someone help please?

Legacy Data Boosts not showing on account? (But still apparently active?)

Is anyone having an issue with legacy free boosts? I had 11+ of them but suddenly this month it's saying I've reached my limit of 6. This means instead of my usual 15.5gb data it's saying I have 7gb. Out of that 7gb I have 2 remaining and my I only n...

Subscription data pack waiting

Hi! I just bought a new sim card with £15 data for 25GB. It was working for a while immediately after I inserted the sim card but 30mins after its not working anymore and it says my 25GB pack status is still waiting. How to resolve this?

Closing Adjustment

Hi,EE deducted £5 from my account in the name of Closing adjustment.What is meaning of closing adjustment?After that my sim is roaming but unable to receive texts.Please guide/help to solve this.

Resolved! Pay as you go

cant order a pack10

Bought an top up for £10. And textinto 150 PACK10 it reply me "To buy your £10 Pack again, simply top up £10 and your pack will start automatically." When I am checking BALANCE to 150, it says that I have £10 on my balance. Don't understand it is nig...

Resolved! Top up

I want to add a bundle to my son's phine how do I do this