Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 2338 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 3880 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 15274 Views
  • 0 replies
  • 6 Helpful

Resolved! Re: How do I cancel a direct debit

I am pay as you go but activated a £10. Pack that renews every month. I am away from the UK now for 2 months, so want to stop the pack renewing itself until 8 cone back in November but can't seem to find where to cancel the pack? Please help. Thanks....

Bob369 by Explorer
  • 1543 Views
  • 3 replies
  • 4 Helpful

Roaming - data not working

I’m in a EU country and have paid for Roam Like Home for 7 days. It was supposed to include data use, but I have no internet connection. Otherwise roaming seems to work, I’ve been able to send and receive text messages.Of course I’ve checked that I h...

Arwee by Investigator
  • 691 Views
  • 2 replies
  • 2 Helpful

Resolved! Connected SIM roam abroad add on

I bought  a 50gb data packaged for my connected SIM. I didn't realise that this no longer included roaming until I arrived in France. Now I am trying to buy the add on and keep going round in circles on the EE website or my EE app as it does not pres...

Slaughk2 by Visitor
  • 533 Views
  • 1 replies
  • 1 Helpful

Resolved! Can't contact EE to reactivate sim

I tried calling 150, but I have no credit to even go through that. I also do not have a  house phone. I am not sure on what to do, as it is pretty urgent that I am able to recieve texts and calls. I was wondering if there was a way to contact EE cust...

Resolved! Cant send messages with unlimited texts

Hi there, i used to use just top up but then I bought a £10 pack that includes unlimited texts, I still have 13p in the top up but also the unlimited texts but I still can't message or call people    [Mod edit: Image rejected as it contained persona...

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OliGruner by Investigator
  • 751 Views
  • 5 replies
  • 0 Helpful