Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

pack

Resolved! Top

20 pound

@ At 23.21 I had 12.1gb remaining. But it only rolled 9.2gb and I didn't use any

Not able to pay for top up

I am not able to to top up in my pay you go

Billing issues on iPhone.

Hi. I am trying to buy Minecraft on my iPhone from my EE account but my phone number is not being accepted by apple saying billing account issues and to contact EE. If EE is blocking me using my credit why are they doing this and how do I get over th...

Resolved! Cancel Subscription Pack and go back to PAYG

Hi,I'm living outside UK now so the subscription pack I had doesn't work where I am. Therefore, I need to cancel it. However, I would like to keep my number active. How can I return to PAYG?

Activate pack in a pay as You go

Currently being abroad, i top up my number but i can' t activate a pack

I have two numbers but can only top up the first number

I have two mobile numbers registered in the EE app. Both numbers currently work- they’re live numbers I can use. But the second number has 0 credit now so I want to add credit to the second number. But when I select the second number and try to to...

Difficulty of pack subscription

I can’t buy subscription pack

Resolved! Chosen Subscription Pack (PAYG) doesn't appear

Hi there,The Subscription pack I selected when choosing EE does not appear as a top up option. 20GB (was 8GB) and 500 mins, unlimited texts for £10 a pack. On the top up page it only shows as 8GB package which is not what I chose EE for. Can you help...