Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by EE Knowledge Specialist
  • 1502 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 2064 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 26734 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 14242 Views
  • 0 replies
  • 6 Helpful

Resolved! Free boost questions

Hi there when I get a free boost does it stay on my account for future months or does it expire after it has been used  

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ch1121 by Established Contributor
  • 391 Views
  • 1 replies
  • 0 Helpful

Birmingham

Я хотел бы отказаться от своего тарифного плана за 10 фунтов, где 8 гб интернета и 500 минут звонков , на пакет 125 Гб интернета со скоростью 100 МГБ Здравствуйте и безлимитные звонки и сообщения.

Max26871 by Visitor
  • 702 Views
  • 8 replies
  • 2 Helpful

4gee top up

Having a nightmare topping up mobile broadband. Managed to add funds but can’t activate top up as I need mobile data to do so! So frustrating. App isn’t working and I’m going around in circles. 

can't subscribe to packs

Hi, Im trying to subscribe from one of EE's packs but then it won't go through. I have enough balance and all, but it's stuck on the paying option. I tried paying through top up as well as with my card, but still to no avail.

Jam1617 by Investigator
  • 717 Views
  • 5 replies
  • 1 Helpful

Roaming charges

HiI have just finished a 24 month contract and moved to payg. When I was doing the online chat to swap over I asked the question about roaming charges. And I was told twice I can definitely use my subscription pack data, calls and texts in the eu. Is...

Bot by Investigator
  • 411 Views
  • 3 replies
  • 1 Helpful

Using credit for your pack

I previously had over £7 as credit and added extra £10 yesterday for the £10 Pack. However it keeps asking me to top up in order to activate the pack. How many times do I need to top up for a pack? My account currently has £17.34

Adela7 by Explorer
  • 442 Views
  • 3 replies
  • 0 Helpful

Resolved! PAYG TO PAYM 20% off offer

I’m thinking of switching to PAYM from PAYG and I wan’t to keep my number and get the discount, I’ve been with EE and had this number for a year now, Although when I text switch to 150 I don’t get a discount code. (I did buy a £10 pack around a month...

Amaan8 by Visitor
  • 431 Views
  • 1 replies
  • 2 Helpful

The credit account did not receive the top-up amount

In order to buy a data package, I recharged 10 pounds, and the credit card deduction was successful, but there was no record in the credit account. I then recharged 9 pounds, and after success, I spent 8 pounds from the credit account to buy a 2G dat...

TheoWANG by Contributor
  • 647 Views
  • 1 replies
  • 1 Helpful