Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

I spend a lot of money topup

EE CHANGE

Resolved! Top up

How can i top up

using EE number when abroad

Hi,I am on PAYG, buying a new pack every 30 days. If I moved abroad and had no uk address would I still be able to use my active pack? Would I be able to top up my phone and use it to keep my phone number live? Thanks

Can't get texts

Quite suddenly, starting Dec 2022, my ee pay as you go phone can't receive texts or send texts while in the USA. I am unable to get access to any of the available networks like T-Mobile, Verizon, or ATT. It has always worked before, for approximat...

PAYG cannot be linked with my account

bought a new PAYG sim card, tried to add it to my account which has no number on it, but failed. alert message saying "this number has been linked with other aco**bleep**". why and how to get it sorted?

Resolved! Hi, I am new here. How can i top up and i would like to know how much top up i d

Help！

My PAYG card can only receive text messages overseas, but cannot send text messages or make calls. I have recharged 5 pounds, how to solve it?

I no longer have my simcard and want to cancel my pack

I bought a SIM card this summer to use when im back in the UK thinking it was just pay as you go one time. EE have now taken a second payment of 10£ and I got rid of my simcard when I left the UK.How can I cancel all recurring payments and also recei...

Gift data

Resolved! I can’t use my number

I haven’t been using a SIM card for a while and now it says the caller is not linked to this number. But I did a top up. I can’t lose the number cause it’s attached to many things as bank and emails etc . now I’m in Russia for some time and I can’t g...