Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up

I’d like to top up

Calling from abroad

I am currently abroad and I took my phone off airplane mode to check for messages and I inadvertently called a number which was a spam call and the phone was left on for over an hour while I went for breakfast. No conversation took place and when I r...

E-Topup Payment

There have been 2 e top up payments to my son's phone this evening, not made by him or us! His pack renews from my card but these two top ups are in addition to that. Is there any way of checking where they have come from? I'm worried someone has tri...

Top up

Hi , I have had two messages saying I have topped up toe amounts of £10 total £20 it says I did this at 22.00 I have not topped up

Help

4 g didn’t work

Hello I have a problem , I have a new SIM card , she is activated and topup in England , then my friend send me this SIM card in Norway. I see the good network strength 4 g is shoving as well , roaming is on , But enthernet didn work , I can’t call a...

Resolved! Transfer number to PAYG sim

Hi,I am looking to switch over to EE from GiffGaff, I have seen a PAYG deal I would like to purchase, but I would like to keep my old number and transfer it over to EE. Is it possible to transfer over to a PAYG sim? Thanks.

Resolved! How can i top up my account

Resolved! New roaming charges

I am currently in Jersey on an extended stay and received a text about EU roaming charges. It shouldn’t affect me because Jersey in not in the EU.I top up £10 a month payg and had a residual £1.89. However I sent 3 texts this morning and discovered t...

Resolved! EU charges

I have a pack that is for EU and UK. Do the changes to charges in the EU affect me.