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Payment system down

suvzit
Investigator
Investigator

Tried to pay via fast payment system , via account online, via telephonic call. Nothing worked. It says there is something wrong in the payment system, and online fast payment system says card declined, whereas the card has no problem and there is banalnace in it. When will this be resolved?

7 REPLIES 7
suvzit
Investigator
Investigator

It is not working for me and says card declined. Card is fine , with balance. Paying through 150 says there is an error in the payment system. Tried through various ways. Its simply not working.

suvzit
Investigator
Investigator

Hi my account is suspended. Tried to pay via fast payment system , via account online, via telephonic call. Nothing worked. It says there is something wrong in the payment system, and online fast payment system says card declined, whereas the card has no problem and there is balance in it. How and When will this be resolved?

James_B
EE Community Manager
EE Community Manager

Hi @suvzit,

Welcome to the EE Community. 🙂

Are you still seeing the same issue this morning?

James

3kcc
Explorer

I checked yesterday and today. Still not working.

James_B
EE Community Manager
EE Community Manager

Hi @3kcc,

Welcome to the EE Community. 🙂
What type of payment are you having problems with?

James

3kcc
Explorer

Hi James,

I try to use the website to set up my automatic payment but it fails at the confirm step.

The error message is something about the content is blocked, please contact the site owner to fix.

Katie_B
EE Community Support Team

Hello @3kcc

Have you tried using a different device?

Katie