Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAYG EU Roaming W/Out Pack: How Long Does the 500MB Add-on Last?

Referring to Pay As You Go charges for roaming in the EU : you’ll need to buy a data add-on (500MB for £3) How long does this 500MB last? Is it a day or until it's exhausted? Nowhere does it say.

E voucher

I have £10 e voucher which I have set up on on account it says £10 balance e voucher.its not working.i have no Internet calls etc:

Resolved! I cannot receive calls/messages using my credit

Hi,It is almost a week that I cannot receive or make any calls. Same for messages.I topped-up my balance, but I cannot seem to buy a data pack. At the end of the process I always get an error message.Also, I cannot call 150 or send a message to ask f...

linking error

Bought a pay as you go sim, getting a 'linking error', any solutions? Thank you.

Resolved! Payg anonymous top up

Could anyone tell me what should appear on my bank statement when I have made anonymous top up by card on my iPad. I am querying an item on my statement. Thanks in advance.

Resolved! Re: Roaming charges - need clarification on £2.29 per day vs. Roam Abroad Pass

On a pay as you go phone with EE with no add-onIf I go to Cyprus for 28 days and switch the phone to on the first day to receive a text messageThen switch it off after receiving the message on the first dayThen do not use the phone again for the nex...

Pay as you subscription of £3O I paid on the the 24 of Aug.was not credited to m

Resolved! Re: How do I cancel a direct debit

I am pay as you go but activated a £10. Pack that renews every month. I am away from the UK now for 2 months, so want to stop the pack renewing itself until 8 cone back in November but can't seem to find where to cancel the pack? Please help. Thanks....

Roaming - data not working

I’m in a EU country and have paid for Roam Like Home for 7 days. It was supposed to include data use, but I have no internet connection. Otherwise roaming seems to work, I’ve been able to send and receive text messages.Of course I’ve checked that I h...

Resolved! Connected SIM roam abroad add on

I bought a 50gb data packaged for my connected SIM. I didn't realise that this no longer included roaming until I arrived in France. Now I am trying to buy the add on and keep going round in circles on the EE website or my EE app as it does not pres...